Understanding Account Owner and Admin Permissions in Email Experiences

In DemandScience Email Experiences, Account Owners and Admin users have different levels of access when managing employees and account permissions.

To help protect your organization's account and prevent unauthorized changes, certain administrative actions are restricted to Account Owners.

This article explains the differences between these roles and how to request permission changes.

What Is the Difference Between an Account Owner and an Admin?

Account Owner

The Account Owner has the highest level of permission in Email Experiences and is responsible for managing administrative access within the organization.

Account Owners can:

• Access and manage employee information.
• Grant Admin permissions to employees.
• Remove Admin permissions from employees.
• Request or approve account ownership changes.

Admin

Admin users can manage employee information and perform administrative tasks within Email Experiences. However, certain permissions are reserved for Account Owners.

Admin users can:

• Access and manage employee information.
• Edit employee details within their permitted access.
• Perform general administrative tasks.

Important: Admin users cannot grant or remove Admin permissions for other employees. This action is available only to Account Owners.

Why Can't I See the Admin Checkbox?

If you are an Admin user and cannot see the Admin checkbox when editing an employee's profile, this is expected behavior.

For security reasons, only Account Owners have access to this option.

This restriction helps ensure that changes to administrative privileges are authorized by the appropriate person within your organization.

How Can I Request Admin Access for an Employee?

If you need to grant or remove Admin access, you have two options:

Option 1: Contact Your Account Owner

Reach out to your organization's Account Owner and request the necessary permission changes.

Option 2: Contact DemandScience Platform Support

If you need assistance, our Support team can help process your request.

Please provide the following information:

• Employee's complete name
• Employee's email address
• Requested change (grant or remove Admin access)

Our team will assist with the request, subject to the required authorization.

How Can I Change the Account Owner?

If your organization needs to transfer account ownership to another employee, please contact DemandScience Platform Support.

For security purposes, account ownership changes require approval from the current Account Owner.

Once the request is approved, the new Account Owner will be automatically updated in Email Experiences.

Need Help?

If you have questions about Account Owner or Admin permissions, please contact our DemandScience Platform Support team at support.demandscience.com.  We're happy to help!