At DemandScience, we're committed to providing the highest quality data, aiming for a 90-95% accuracy rate for contact information exported from our system. We recognize that maintaining this accuracy is challenging due to the ever-changing nature of data. Despite our efforts, there might be instances where the data could be outdated.
That's why we made it easy for you to report incorrect email addresses. If you come across bad emails, simply let us know and we can replace a portion of your credits.
To upload a bounce file, follow the steps below:
1. Head over to the Manager Dashboard and select the 'Bounces' tab. Then click the 'Upload list of bounces' button.
2. To upload a list of incorrect email addresses, create an Excel or CSV file with two columns - one for the email address and another for an optional note. You can add any additional information in the note column. Next, locate the file on your computer and upload. Finally, click the "Submit" button to complete the upload process.
Once you submit a file, it's waiting in line for the support team to review. You can keep an eye on its progress by checking the "Previously uploaded lists" section, where you'll find the file name and its status. After the review is done, you'll get a notification within the app with the outcome.
Please note: We only guarantee 90% data accuracy. This means 10% of the records we identify as eligible for replacement, will be deducted from the total eligible amount.
For more information about our Bounce Policy, click here.
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