Audience Builder Data Collection and Deletion Request

DemandScience collects business intelligence from multiple publicly available sources. We search through publicly available sources.

We continuously scan and analyze millions of public records across the web to identify and extract professional contact and company-level information. This process uses advanced big data and forensic techniques to ensure relevance and accuracy.

Before any data is made available in Audience Builder, it undergoes multiple layers of quality assurance, validation, and testing to ensure the information is reliable and up-to-date.

Audience Builder Contacts include business-specific email addresses only.

DemandScience does not collect or store personal, non-business email addresses. All email data is associated with an individual’s professional role or company affiliation and is sourced from public business contexts. 

 

How to Handle a Data Deletion Request

If someone contacts Support and asks to have their information removed, follow these steps.

1. Gather the Required Information

Before taking any action, make sure you have the person's:

• Full name
• Business email address
• Phone number, if available

2. Search in Audience Builder

Go to the Contacts tab in Audience Builder and search for the person's information.

• If you find the contact, delete or deactivate the record according to your team's process.
• If you cannot find the contact, use the GDPR/CCPA Request macro in Zendesk.

3. Send the GDPR/CCPA Response

Use the following message:

GDPR/CCPA Request

Thank you for contacting DemandScience Support.

To request the removal of your information from our services, please visit the page below and enter the email address you would like us to remove.

You can also contact legal@demandscience.com directly if you have any questions.

Thank you.